Get in Touch
We’re here to help you create better video.
Have a question regarding video formats, subtitle accuracy, account access, or feature suggestions? Reach our support team anytime.
Direct Email Support
Send us your question, feedback, or report. We reply directly from our technical desk.
tg2704205@gmail.comFrequently Raised Inquiries
Before emailing, you may find instant answers to common questions:
- Failed or rejected uploads: Ensure your file is an MP4, MOV, MKV, WebM, or AVI under 2 GB (2048 MB). Videos must contain valid visual and audio tracks.
- Missing subtitles: Subtitles require spoken audio in the video. Silent gameplay, background music, or muffled dialogue may not generate an SRT transcript.
- Account & Project access: Your projects remain tied to your login session. If you log out or switch browsers, sign back in with your registered email.
- Feature requests: We welcome suggestions for new aspect ratios, customized crop positions, or language support.
Response Commitment
We review incoming support inquiries regularly. For technical assistance with a specific job, please include the filename and approximate upload time in your message.
Direct human assistance
No automated ticketing runaround
Technical problem resolution